Professional Standards Division (PSD)

The primary function of the Professional Standards Division (PSD) is to ensure the integrity of the Department and its personnel through:

  • a comprehensive and objective process of investigating allegations of employee misconduct;
  • the management of the Law Enforcement Accreditation process;
  • the management of the recruitment, selection and hiring of police employees

The UCF Police Department is dedicated to the enforcement of the laws, rules, and regulations which provide for the public's safety, security, and well being. UCF Law enforcement Personnel are carefully selected and given the best training in order to meet the University's mission. The Professional Standards Division (PSD) is the guardian of the department's reputation. In that respect, members assigned to PSD are dedicated to the Police Department's goal of ensuring the highest standards of professionalism and integrity.


Professional Standards FAQs

Q: What does the Professional Standards Division investigate?
A: The Professional Standards Division investigates allegations of serious misconduct against employees of the University Police Department.

Q: Does the Professional Standards Division investigate allegations of misconduct against employees of other law enforcement agencies?
A: No.

Q: How are complaints made?
A: The Professional Standards Division offices are open for complaints during normal business hours 8:00 a.m. to 5:00 p.m., Monday through Friday. A complaint may also be called in by telephone or by going to any of UCF Police Department supervisor on duty. You can reach the Professional Standards Division by calling (407) 823-1891 or 407-823-1892 or the Police Dispatcher at (407) 823-5555. Complaint forms may be found on the UCF Police Web Site http://police.ucf.edu/complaint.html and mailed to The Chief of Police at: PO Box 163550, Orlando, FL 32816-3550.  Letters of complaint should contain your name, address, and telephone number along with the involved employee's name and/or badge number (if known), and the date of the incident.

When a citizen lodges a complaint against a Patrol employee the complaint is forwarded to the Professional Standards Division. Once the complaint is received in the Professional Standards Division an investigator assesses the complaint. After this review, the complaint is assigned for investigation. An investigator or Supervisor will contact you in order to obtain any additional information that is needed.

Q: How are complaints investigated?
A: Professional Standards Division investigators or Supervisors will conduct a thorough investigation of your complaint. Witnesses and employees will be contacted and asked to give statements. Records and other evidence will be collected and analyzed. Every effort is made to collect all data pertaining to your complaint so that an impartial conclusion may be reached.

Q: What happens when a complaint is found to be true?
A: When the investigation of a complaint reveals that the charges are true and should be sustained against an employee, the Chief of Police may take one of the following actions, depending upon the nature of the violation:

1. Reprimand the employee.
2. Suspend the employee without pay.
3. Demote the employee.
4. Transfer the employee.
5. Terminate the employee.

Q: What happens if a complaint cannot be proven?
A: Employees of the UCF Police Department must be accorded certain rights mandated by State Law, they also have the same rights as all citizens, and complaints must be supported by sufficient evidence. If there is not sufficient evidence to sustain the complaint, the employee is notified and continues on duty.

Q: Will the individual who signed the complaint be notified of the outcome of the investigation?
A: The complainant will receive a letter from the Chief summarizing the results of the investigation.