PROFILE
In the creative, technical and internet sectors for over thirteen years;
Mr. Kuttaineh's skilled approach is a valued asset to many people.

STUDY OF WORK
Tech Support / Intermediate Administrator
   · Migrated database, web and mail content across platforms.
   · Circumvented system intrusions and installed ssl certificates.
   · Upsold clients from shared to dedicated server environments.
   · Setup domains and quality checked new installations.
Internet Application Specialist
   · Troubleshot issues pertaining to Windows and Macintosh.
   · Serviced dialup and DSL subscribers on a fulltime basis.
Branch Information Officer
   · Administered Microsoft Exchange, file and backup services.
   · Worked for paralegals and lawyers troubleshooting computers.
Senior Lab Tech
   · Assembled a wide range of documents and presentations.
   · Managed a large base of instructional videos and courseware.
   · Instructed faculty in proper computer usage.
Webmaster & Phone Support
   · Performed trouble shooting of online product delivery system.
   · Increased online sales while providing telephone tech support.
   · Maintained the definitive source for MPEG Products and News.
World Builder / Lab Admin
   · Worked with teachers in the development of virtual environments.
   · Ran a SmallTalk lab of Windows for Workgroups and NT workstations.
   · Designed and built bookshelves for documentation and equipment.

EDUCATION
Sought Computer Information Technology B.S. from Univ. of Central Florida
   · Completed computer architecture, operating systems and databases.
   · Co-wrote database app from scratch in the C programming language.

1998 Associate in Arts graduate of Valencia College - East Campus
   · Outstanding Achievement Award for work with campus magazine.
   · Coursework included Calculus for Engineers and Physics.
   · Double loaded humanities, voice, dance and sketch.

EMPLOYMENT
Since '05 Helpdesk Support, SunGard Higher Education, Maitland, Florida
2003-2005 Tech Support / Root Admin, Hostcentric/Interland Inc. Orlando
2002-2003 Digital Plotter Operator, Winter Park Blue, Maitland, Florida
2001-2002 Internet Application Specialist, Convergys, Heathrow, Florida
1999-2001 Information Officer, Nabors, Giblin & Nickerson, P.A. Orlando
1996-1999 Lab Technician, Nursing Electronic Lab, UCF School of Nursing
Summer 1996 Web Master, Visible Light, Inc., Altamonte Springs, Florida
Summer 1995 World Builder / Admin, Digital Media Lab, UCF Comp. Science

PAST AFFILIATION
   · Art & Music Director, Game Developers Club
   · Toy Scout, Virtual Reality Research Team
   · Leadership Staff, University YoungLife
   · Member-at-Large, Orlando ACM SIGGRAPH
   · Ombudsman, UCF Digital Media Program