Rami Kuttaineh

407-462-1099

rami.kuttaineh@gmail.com

I continue to apply my technical expertise and develop professionally.

EMPLOYMENT

SunGard Higher Education
Helpdesk Analyst November 2005 - April 2010

· Train new hires on proper over-the-phone troubleshooting techniques.

· Handle phone, chat, email and documentation with an average of 40-64 events per day.

· Support no less than 35 unique educational institutions.

Hostcentric Technologies
Intermediate Administrator March 2003 - January 2005

· Quality checked and corrected new dedicated client servers.

· Setup web and mail domains across Linux and Windows Servers.

· Wrote on-demand backup scripts. Fixed shopping cart configurations.

· Generated and installed tens of dozens of new and renewal SSL certificates.

· Concurrently monitored and resolved mail and CPU issues on over 80 servers.

· Traced and shutdown exploited server scripts and notified senior admin.

· Migrated MySQL databases, web and mail content across servers.

Convergys AT&T Internet Services
Internet Application Specialist October 2001 - May 2002

· Configured applications: Outlook, browsers & Windows TCP/IP.

· Supported Windows, Macintosh operating systems and DSL equipment.

Nabors, Giblin & Nickerson, P.A.
Branch office Computer Support August 1999 - March 2001

· Acted as the single support agent for the office of twenty.

· Ran regular backups and administered the local Exchange server.

· Setup a score of new and old computers into the new office building.

· Performed Y2K checks and upgrades for a smooth transition.

· Installed dozens of software and hardware upgrades.

EDUCATION

1998-2002 UCF - Coursework in Computer Information Technology

· Studies included object-oriented design along with other CS2 ideologies.

· Took computer architecture, operating systems, database and networking concepts.

· Co-wrote a database program from scratch using the C programming language.

1995-1998 Valencia Community College - Associate in Arts

· Outstanding achievement award for work on campus magazine.

· Completed calculus for engineers, physics and multiple writing courses.

· Double loaded on the humanities, voice, dance and figure drawing.

OTHER EMPLOYMENT & EXPERIENCES

2005 Participated in the construction of various learning centers.

2002 Patched switches and installed computers at Four Corners Charter School.

2002 - 2003 Digital plotter operator: converting, scanning, queuing, archiving prints.

1995 - 2000 University High School YoungLife leadership: served as camp work crew boss.

1994 - 1998 Attended week long conferences including two SIGGRAPHs, WebNet & IEEE DIS.

1993 - 2001 Volunteered several years with UCF ACM & Orlando ACM SIGGRAPH groups.

1992 - 1995 Built virtual reality hardware did 3D modeling and coded a world viewer.

UCF School of Nursing

Senior Lab Tech August 1996 - May 1999

· Created the RN to BSN Program Newsletter.

· Instructed faculty on various software packages.

· Managed a regularly changing inventory of instructional videos.

· Served as the local support agent for those involved in online learning.

· Assembled a wide range of documents and presentations.

Visible Light Digital

Webmaster & Phone Support Summer 1996

· Indexed the definitive source for MPEG products and news.

· Increased online sales while providing telephone tech support.

UCF Digital Media Lab

World Builder / Lab Administrator Summer 1995

· Designed and manufactured bookshelves.

· Worked with children, artists and educators in the production of virtual worlds.

· Administered a mixed lab of SGI, Sun and Windows workstations.

· Submitted weekly progress reports for the director.

COMPUTER KNOWLEDGE

Windows Server Software Authentix; Exchange, Imail; IIS 4-7 MSFtp; Serv-U FTP Server; VMware.	Linux Server Software Apache Httpd Server 1.3-2.2; BIND; MySQL; PLESK; Qmail; Sendmail; Spam Assassin; vi.
Scripting / Programming Languages #!/bin/sh & Bash Scripting; C/C++; AWK; HTML; MS-Batch; Pascal; SQL.	Operating Systems AIX; BSDi, Free/Net/OpenBSD; HP-UX; IRIX; Linux; OpenServer; SunOS; QNX; 15 years on various Windows Servers.
Other Software Angel; Blackboard; BANNER; Datatel; PeopleSoft; MIVA; FrontRange; MS Office; SNOW; VMware; Dev-C++.