Rami Kuttaineh
407-462-1099
I continue to apply my
technical experience and develop professionally.
EMPLOYMENT
SunGard Higher Education
Helpdesk Analyst November 2005 - Present Day
· Issue ideal
phone handling and documentation with an average of over 40 calls per day.
· Train new
hires on proper over-the-phone troubleshooting techniques.
· Personally support 32 unique educational
institutions.
Hostcentric Technologies
Intermediate Administrator March 2003 - January 2005
· Setup web and
mail domains across Linux and Windows Servers.
· Wrote
on-demand backup scripts. Fixed shopping cart configurations.
· Concurrently
monitored and resolved mail and CPU issues on over 80 servers.
· Generated and
installed tens of dozens of new and renewal SSL certificates.
· Traced and
shutdown exploited server scripts and notified senior admin.
· Migrated MySQL
databases, web and mail content across servers.
· Quality
checked and corrected new dedicated client servers.
Convergys AT&T Internet Services
Internet Application Specialist October 2001 - May 2002
· Configured
applications: Outlook, browsers & Windows TCP/IP.
· Supported
Windows, Macintosh operating systems and DSL equipment.
Nabors, Giblin & Nickerson, P.A.
Branch office Computer Support August 1999 - March 2001
· Acted as the
single support agent for the office of twenty.
· Ran regular
backups and administered the local Exchange server.
· Setup a score
of new and old computers into the new office building.
· Performed Y2K
checks and upgrades for a smooth transition.
· Installed dozens of software and hardware
upgrades.
EDUCATION
1998-2002 UCF -
Coursework in Computer Information Technology
· Studies
included object-oriented design along with other CS2 ideologies.
· Finished comp
arch., operating systems, database and networking concepts.
· Co-wrote a database program from scratch using
the C programming language.
1995-1998 Valencia
Community College - Associate in Arts
· Outstanding
achievement award for work on campus magazine.
· Double loaded
on the humanities, voice, dance and figure drawing.
· Included calculus for engineers, physics and
multiple writing courses.
OTHER EMPLOYMENT & EXPERIENCES
2005 Participated in the construction of various
learning centers.
2002 Participated in the computer installation of
2002 - 2003 Digital plotter operator: converting,
scanning, queuing, archiving prints.
1995 - 2000 University High School YoungLife
leadership: served as camp work crew boss.
1994 - 1998 Attended week long conferences
including two SIGGRAPHs, WebNet & IEEE DIS.
1993 - 2001 Volunteered several years with UCF ACM
& Orlando ACM SIGGRAPH groups.
1992 - 1995 Built virtual reality hardware did
3D modeling and coded a world viewer.
UCF
Senior Lab Tech August 1996 - May 1999
· Created the RN
to BSN Program Newsletter.
· Instructed
faculty on various software packages.
· Managed a
regularly changing inventory of instructional videos.
· Served as the
local support agent for those involved in online learning.
· Assembled a
wide range of documents and presentations.
Visible Light Digital
Webmaster & Phone Support Summer 1996
· Indexed the
definitive source for MPEG products and news.
· Increased
online sales while providing telephone tech support.
UCF Digital Media Lab
World Builder / Lab Administrator Summer 1995
· Designed and
manufactured bookshelves.
· Worked with
children, artists and educators in the production of virtual worlds.
· Administered a
mixed lab of Windows and Windows NT workstations.
· Submitted
weekly progress reports for the director.
COMPUTER KNOWLEDGE
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Windows Server Software Authentix; Exchange, IIS 4-7; Imail; MSFtp; Serv-U FTP Server; VMware. |
Linux Server Software Apache Httpd Server 1.3-2.2; BIND; MySQL; PLESK; Qmail; Sendmail; Spam Assasin; vi. |
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Scripting / Programming Languages MS-Batch; FTP upload scripts; HTML; #!/bin/sh & Bash Scripting; SQL; C/C++. |
Operating Systems 15 yrs Windows Servers; AIX; IRIX; HP-UX; SunOS; OpenServer; BSDi; Free/OpenBSD; Linux. |
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Other Software Angel; Blackboard; BANNER; Datatel;
PeopleSoft; MIVA; FrontRange; MS Office; VMware; Dev-C++. |
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