Ombuds Officer: Vicky Brown

Ombuds Assistant: Daniel Thompson

The Ombuds Office at the University of Central Florida was established in 1994 by President John C. Hitt to enhance the quality of service offered to all members of the university community.

In an informal, impartial, and confidential manner, the Office facilitates a fair resolution to problems that arise on campus, especially those that have not been adequately addressed through usual channels.

An ombuds officer is an impartial and independent party appointed to receive complaints; one who provides informal and confidential* assistance to help achieve resolution to a complaint.

*Confidential:

• All conversations with the Ombuds Office staff are confidential unless authorized by the complainant or otherwise required by applicable law, including without limitation, Chapter 119, Florida Statutes.
• The Ombuds Officer will not testify in any formal judicial or administrative hearing about concerns brought to her attention.
• If there appears to be imminent threat of serious harm, confidentiality will be broken.

The Office is open Monday through Friday, 8:00am - 5:00pm.
Appointments can be set for other hours, if needed.

*The OMBUDS Officer is bilingual in Spanish.