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Senior Computer Operator/Help Desk Quiz?

Averyone who uses a computer for a little bit of time believes they know enough about computers to fix most issues they may come across. Unfortunately, this is not always the case. If you believe you know enough about basic computer knowledge, then take this quiz. It will either confirm your knowledge or let you know you need to brush up on a few things. It is also a great quiz for those help desk operators who usually get their answers from a help manual. The first ten questions involve the most commonly asked help desk questions. The last ten questions relate to common email issues. Good Luck!

  • Do not change your answer during the test as it will ruin the score.
    You may do this after scoring is calculated to see the other answers.
  • If you make a mistake, hit Clear below to restart the test!
  • This quiz is for entertainment purposes only.
    It is provided strictly as-is and for entertainment purposes only.

1. What is the basic Internet program that lets you verify that a particular Internet address exists and can accept requests.?

Universal Resource Locator
NOC
Ping
Bandwidth test
RESULT:


2. What is the smallest unit of data in a computer?

Bit
Byte
Exobit
Nit
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3. What is the program your personal computer's microprocessor uses to get the computer system started after you turn it on?

Boot
Source Code
BIOS
Softswitch
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4. What is the standard interactive and programming language for getting information from a database?

SQL
DCOM
PL/1
DASD
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5. What is a collection of small programs, any of which can be called when needed by a larger program that is running in the computer

Digizine
Servlet
Legacy Application
Dynamic Link Library
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6. What is the place in a computer where the operating system, application programs, and data in current use are kept so that they can be quickly reached by the computer's processor

Microprocessor
Random Access Memory
System Tray
Access Control List
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7. This is a network point that acts as an entrance to another network.

Handshake
Gateway
Router
Switch
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8. This is the measure of the range of frequencies a communication signal occupies.

Frequency Modulation
Dynamic Range
Radian
Bandwidth
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9. This is the device, or in some cases, software in a computer, that determines the next network point to which a packet is forwarded toward its destination.

Traceroute
Router
Switch
Control Interface
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10. This is a set of related programs, located at a network gateway server, that protects the resources of a private network from users from other networks.

Secure Socket
Firewall
Logic Gate
Private Key
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11. Suppose you want to send an e-mail note to someone on the Internet. Which of these do you NOT need?

Internet Service Provider
@ sign
Address
Browser
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12. When you get connected to the Internet with a modem, the exchange of information between your modem and the modem at the other end and the resulting agreement about which protocol to use is called:

Authentication
Handshaking
Modem Doubling
IOS
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13. The Internet address through which your ISP gives you access to the Internet is known as the:

Backbone
URL
Uplink
Point-of-presence
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14. The arrangement between Internet service providers (ISPs) to exchange traffic is called:

Peering
Routing
Packet-switching
Internet Package Exchange
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15. Most telephone company long-distance lines are made of:

Twinacial Cable
Optical Fiber
Sheilded Twisted pair
Virtual wave tubing
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16. A technology that puts data from different sources together on an optical fiber, with each signal carried on its own separate light wavelength is called:

Dense wavelength division multiplexing
Frequency-division multiplexing
Data Space Transfer Protocol
Bandwidth Protocol
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17. To learn the path that your requests for Web pages or other files are taking to get to a specific Web site or other Internet location, use:

Internet Routing Protocol
Traceroute
Ping
Multiprotocol Processing
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18. Solutions for a major remaining challenge to high-bandwidth applications such as on-demand television, fast Internet access, and Web pages full of multimedia effects are known as:

Doppler Effect
Load Balancing
Fast Packet Technology
Optical Resulution Technology
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19. One popular protocol that collects your e-mail for you until you ask your ISP to send it to you is:

Electronic Data Interchange
Internet Domain referencing
POP3
Server Suppression Integration
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20. The standard reference model for the events that happen in getting a message from one end user to another in a network is called:

Distributed Computing Environment
Intelligent Network
Signal Computing System Architecture
Open Systems Interconnection
RESULT: