Course Syllabus
HSA 6126
Managed Care
Instructor:
Aaron Liberman, Ph.D.
Associate Professor & Director of Graduate Studies
Graduate Program in Health Services Administration
University of Central Florida
Department of Health Professions
TR 534, Alpha Building
Orlando, Fl 32816.2205
407.823.3264 direct line
407.823.2359 office number
407.823.6138 fax line
Spring Semester 2000
INTRODUCTION
This syllabus provides an outline of expectations and assignments. It is
intended to serve as a guide enabling you as a student to both plan your
work schedule in meeting the course requirements and ensure a predictable
outcome based upon your level of commitment to the precepts of the course.
Because of its comprehensive nature, this course requires a student's full
attention and an abiding and unequivocal commitment to learning.
The required course text is extensively utilized. Though Instructor
Notes are periodically distributed to students to supplement text material,
and notes from previous semesters may be available to you from fellow students,
it is not possible to perform in this course at a satisfactory level without
diligent attention to the course text. You are encouraged to outline
the chapters which are covered and to study the text in preparing for an
examination. Additionally, you may have obtained copies of past examinations
from fellow students. Please be aware that the examinations are rewritten
each semester and are dissimilar to earlier iterations. Therefore,
failing to study independent of past semester material shall likely result
in unsatisfactory course performance.
Regular attendance is considered essential to achieving a successful outcome
in this class. If a student believes he/she will be unable to attend all
class sessions, serious consideration should be given to taking this particular
class at another time. Because of the importance attached to regular class
attendance, each absence, which does not result from a medical emergency
and has not been preapproved by your instructor, will result in the loss
of ten points from the calculation of your final grade. Absence from more
than two classes for medical or non-medical reasons shall result in the
student being asked to drop the course or accept an Incomplete for the
semester and repeat the class the next time it is offered.
As with any course of study, you as a student may have particular needs
or expectations which your instructor has not fully appreciated or understood.
Therefore you are encouraged to contact me at any time you wish to discuss
either the course content or any other aspect(s) of your educational experience.
Regular office hours are maintained for drop-in appointments as
follows:
Monday, 10 a.m. to 12 p.m.; & Wednesday, 10 a.m. to 1 p.m.If this schedule
fails to meet your needs, please call the department office for an
appointment at a time more convenient to your schedule.
The telephone numbers are:
direct line 407.823.3264;
office line 407.823.2359.
The fax number is 407.823.6138.
aliberma@pegasus.cc.ucf.edu
COURSE DESCRIPTION
This course provides an in-depth review of managed healthcare and the programs
now comprising this method of delivering health services. The course also
includes a consideration of evolving relationships between medical providers,
hospitals, ancillary service organizations, purchasers of care, and third
party payers. Particular emphasis is placed upon methods of reimbursement
and methods of compensation as well as the mechanisms and strategies involved
in leveraging payments to health service providers.
REQUIRED TEXT
"Essentials of Managed Health Care", Peter Kongstvedt. Gaithersburg,
MD: Aspen Publishers, Inc., 1997 (ISBN # 0-8342-0913-6).
OTHER ASSIGNED READINGS
Daily review of health services articles appearing in "The Wall Street
Journal". Individual assignment of articles in journals & periodicals
as deemed appropriate by your instructor.
END OF COURSE OBJECTIVE
Upon completion of the course, the competent student shall demonstrate
an understanding of managed healthcare & its implications for the future
of America's health delivery system. This understanding shall include an
ability to design a managed care model which will address the particular
& specialized needs of an actual organization or a conceptual framework.
LEARNING OBJECTIVES
1) Demonstrate an understanding of basic managed care terminology as well
as the relationship existing between Managed Care, HealthCare Finance &
Health Economics.
2) Demonstrate an understanding of various managed care models & how
they are organized to operate as competitive entities.
3) Demonstrate an understanding of the basic principles of Risk & Uncertainty
as applied to the development of a program of managed care.
4) Demonstrate an understanding of the evolving relationships under managed
care of physicians, hospitals, ancillary service providers, purchasers
of care, & third party payers.
5) Demonstrate an understanding of the options for organizational structure
under managed care. This shall include provider organizations (medical
groups, ancillary service groups, & hospitals), physician hospital
organizations (PHOs), & Managed Care Organizations (MCOs).
6) Demonstrate an understanding of the crucial role of prudent budgeting,
financial management, & business planning in developing a managed care
strategy.
7) Demonstrate an understanding of healthcare marketing under Managed Care.
8) Demonstrate an understanding of relative value units and ambulatory
patient classifications as mechanisms for reimbursement of services provided.
9) Demonstrate an understanding of Medical Savings Accounts & how this
financing & reimbursement mechanism fits within the managed care equation.
10) Demonstrate an understanding of provider compensation under managed
care. This shall include a familiarity with strategies employed to reward
physician performance & quality of services provided.
11) Demonstrate an understanding of quality improvement strategies using
Total Quality Management (TQM) and/or Continuous Quality Improvement (CQI)
as the preferred models. Utilization management and case management approaches
will be incorporated as part of this process.
12) Demonstrate an understanding of provider selection & deselection
by managed care organizations.
13) Demonstrate an understanding of anti-trust issues and their impact
on managed care organizations as well as the strategies MCOs employ to
foster growth.
14) Demonstrate an understanding & sensitivity to the importance of
ethical practices in charting the future course of health services delivery.
COURSE OUTLINE (Lecture Schedule, Reading Assignments, Term Project, &
Debate)
Week 1 (j8)
Lecture - Course Overview & Lecture on Ethics
in Healthcare
“Where Did Managed Care Come From & Where Is It Going?”
- HealthCare Reform -- Relationship Between Managed Care, Health
Economics, & Healthcare Finance;
- Types of Managed Care Orgs; Integrated Delivery Systems;
Elements of Management Control & Governance
Structure;
- Budgeting, Financial Management, & Business Planning--Crucial
to Achievement of Success;
- RBRVS (resource based relative value scales);
- APCs (ambulatory patient classifications);
Debate/Term Project - Form Teams
for Issues, Debate & Project
Reading - Chapters 1-5 &
22, M.C.
Problem/Issue - Assignment #1
Week 2 (j14) Special Class Session from 1-3 p.m. @ Kinneret, 515
South Delaney Avenue, Orlando
Week 2 (j15)
Lecture - Discussion of Risk & Uncertainty & Application
to Managed Care; Open &
Closed Panel Plans; Physician Compensation
- Disease Management; Emergency Services Mgt & Utilization;
Managed Behavioral Care Svces.
Reading* - Chapters 6 -16, M.C.
Problem/Issue - Assignment #2
Week 3 (j22)
Lecture - Medical Savings Accounts
& Managed Care; Quality Management in Managed Care; Behavior Modification
in Managed Care
- Capitation Methods; Authorization Systems; Rating &
Underwriting; Member Services
Reading* - Chapters 17-21 & 23-24, M.C.
Problem/Issue - Assignment
#3
Week 4 (j29)
Lecture - Operational
Problems in Managed Care; Medicare Medicaid & Managed Care
- Regulatory & Legal Issues
Reading* - Chapters 25-30, M.C.
Problem/Issue - Assignment #4
Week 5 (f5)
Lecture -
Debates & final preparations for Term Project
Problem/Issue - Assignment #5
Week 6 (f12)
- Mock Team Presentations, Submission of Term
Project & Final Examination
1 p.m. -- Formal Presentation of Term Project to
members of governing board of Kinneret
Council on Aging
* Required Readings include daily reading of "The Wall Street Journal"
DETERMINATION OF COURSE GRADE
Your Course Grade Will be Determined in Accordance With the Following Formula:
Problem/Issues Assignments - 25%
Debate - 20%
Term Project & Team Presentation - 50%
Final Examination - 5%
A = 91 -100
B = 81 - 90
C = 71- 80
D = 61 -70
F = < 61
This course is comprised of a total of 100 points. Each point earned is
worth one percentage point.
TERM PROJECT
The class shall be divided into teams. Each team shall prepare a part of
a business plan & program strategy/design for a designated healthcare
entity, Kinneret Council on Aging. The plan will be developed on
behalf of an actual client entity which has agreed to participate in this
class directed experience. The final product will be formally presented
to the governing board of the organization.
The plan shall include at least the following sections:
I. Introduction which shall include an Assessment of decision-making apparatus
in place (or planned)
II. Plan objectives
III. Historical development of entity & past documented efforts to
address challenge(s) being faced
IV. Identification of primary & secondary target markets of entity/program
V. Identification of similar facilities in primary & secondary target
markets
VI. Analysis of Competition
VII.Patient Origin
VIII.Positioning statement (demonstrate how program is expected to impact
target market(s)
IX. Assessment of the business risk (risk of failure)
X. Marketing Strategy
XI. Presentation of implementation (Action) plan for two year period showing
elements of program (shall be integrated with plan objectives -- Item II
above)
XII. Presentation of financial plan for three year period (revenue &
expense projection & expected cash flow requirements)
XIII. Presentation of expected/predicted outcome(s)
Each team shall be expected to present their part of the Business Plan
to the client and fellow class members. Salient questions shall be
posed &, when deemed appropriate, questions also may be raised regarding
the pertinence and application of the plan assumptions. Each presentation
shall be performed extemporaneously.
To capably address the written portion of this assignment, library research
& references which document conclusions will be essential. The written
submission shall be typed and double spaced. APA methods of referencing
shall be observed. The written paper will be evaluated based upon the quality
of its content. Two separate submissions of the project are expected. In
one submission, each section of paper shall be labeled with the name of
its author (team member). Each team member shall be evaluated for completion
of their respective section(s) of the paper. No co-authorships are permitted
in completing the written portion of the Term Project. The second submission
shall include two copies of the project. This submission shall have been
edited by all team participants and will be submitted as a seamless copy
with the names of the respective team members being included as STUDENT
CONSULTANTS on the cover page.
Of the 50% of your course grade which will be derived from completion of
this assignment, 20% will be earned from the team presentation & 30%
from the written submission of each student. The completed term project
is due for submission AT THE BEGINNING OF THE WEEK 6 CLASS SESSION. LATE
SUBMISSIONS WILL NOT BE ACCEPTED. It is the responsibility of each student
to complete and submit their work as required in this syllabus.
DEBATE TOPICS
Topic #1:Resolved: managed healthcare plans provide a superior quality
of care & service when compared with any other known form of health
insurance.
Topic #2:Resolved: managed care organizations have violated the confidence
and lost the trust of an uncertain and fearful public and must now be subjected
to regulation, much like a public utility.
Topic #3:Resolved: organ donor & transplant programs should be conducted
free of any associated cost to the recipient with all expenses being borne
by society.
Topic #4:Resolved: with the 'graying' of America, the most feasible means
of providing healthcare in the new millenium will be through a regulated
program of rationing which employs as its primary criterion for eligibility
determination the age of the patient.
DEBATE GROUND RULES
1)The class will be divided into working teams.
2)The team defending a resolution will open the debate with each member
providing an opening extemporaneous statement of not more than one minute.
3)The team speaking against a resolution then will make its opening statement
with each member speaking extemporaneously for not more than one minute.
4)The floor then will be open for cross questioning with the team speaking
against the resolution (resolution opponents) having the first opportunity
to question the resolution proponents.
5)This will be followed by cross questioning alternately by each of the
resolution proponents and the resolution opponents.
6)After approximately one hour of debate, the moderator will call for the
closing statements of each team.
7)The resolution opponents will speak first with each team member offering
an extemporaneous closing statement of one minute or less.
8)The resolution proponents then will offer their closing statement with
each member speaking extemporaneously for one minute or less.
9)The class members & the instructor will evaluate the performance
of each team & will respectively vote to determine the winner of each
debate. The class members will evaluate the performance of each team while
the instructor will evaluate the performance of each individual participant.
10) A standard Debate Evaluation Form will be employed to assess the performance
of each team and the individual members.
Questions, Comments on website:
mschell@oir.ucf.edu